We believe your personal information belongs to you. Here, we are fully transparent about how bae365 collects, stores, and uses your data.
Bae365 is a trusted online gaming platform in Bangladesh, and protecting our members' information is our top priority. This Privacy Policy explains how bae365 collects your personal data, what it is used for, and how securely it is stored.
By using the bae365 website, mobile app, or any of our services, you agree to this Privacy Policy. Please read it carefully before registering. We believe transparency is the foundation of trust — so this policy is written in plain, straightforward language with no complex legal jargon.
This Privacy Policy applies to all services under the bae365.app domain. We do not collect information from anyone under the age of 18, and individuals below this age are not permitted to use our platform.
Our Commitment: bae365 never sells your personal information to third parties. Your data is used solely to improve our services and meet legal obligations.
Various types of information are collected when you register and use bae365's services. This data falls into three main categories:
Please Note: We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against bae365's policy.
Bae365 uses the data it collects for specific and legitimate purposes. The table below outlines exactly how your information is used:
| Purpose | What Information Is Used | Basis |
|---|---|---|
| Account creation and management | Name, mobile number, date of birth | Contractual Requirements |
| Payment Processing | Payment information and transaction logs | Contractual Requirements |
| Identity Verification (KYC) | NID/Passport, photo | Legal Obligations |
| Fraud Prevention | IP, device, transactions | Legitimate Interest |
| Customer Support | Contact Details, Session Logs | Contractual Requirements |
| Sending Promotional Offers | Mobile Number | Consent (Revocable) |
| Service Improvement | Usage patterns and feedback | Legitimate Interest |
If you do not wish to receive promotional SMS or notifications, contact support to opt out. Please note that important account-related messages — such as withdrawal confirmations and security alerts — cannot be disabled, as they are sent for your own protection.
Bae365 follows the highest industry standards to protect your information. Our security measures include:
Keep in mind — no system on the internet is 100% secure. Use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
Bae365 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working. The same cookie policy applies to the bae365 mobile app.
As a bae365 member, you have important rights over your personal information. We fully support these rights:
To exercise these rights, please contact support. We typically process requests within 30 business days. In some cases, deletion requests may be declined due to legal requirements — you will be informed in detail if this applies.
Please Note: Even after account closure, certain information must be retained for a defined period for legal and regulatory reasons.
Bae365 does not retain data beyond what is necessary. The retention periods for different types of information are listed below:
| Type of Information | Retention Period |
|---|---|
| Account information (active accounts) | Until account closure |
| Transaction Records | 5 years (as required by law) |
| KYC Documents | 3 years after account closure |
| Customer Support Messages | 2 years |
| Login & Activity Logs | 1 year |
| Marketing Consent Records | 3 years after consent is withdrawn |
After the specified retention period, data is securely and permanently deleted or anonymized in a way that makes identification impossible.
Bae365 may update this Privacy Policy from time to time. For any significant changes, we will:
Continued use of the service after any changes constitutes your acceptance of the updated policy. We recommend reviewing it after each update.
If you have any questions or concerns about our Privacy Policy, please get in touch. Our data protection team is ready to address any issue you may have.
To request data deletion, correction, or portability, please contact us from your registered mobile number so we can verify your identity.
A quick overview of our key data protection features
Every transaction and piece of personal information is protected with 256-bit SSL. No third party can access this data.
Bae365 never sells your personal information to advertisers or data brokers — that is our commitment.
View, correct, delete, or download your data — full control is in your hands. Submit a request at any time.
Usage patterns are analyzed to improve our services; no personally identifiable information is included in this data.
Bae365's Privacy Policy is aligned with GDPR principles, the world's most rigorous data protection regulation.
In the event of a security incident, we notify affected users and resolve the issue within 72 hours.
Answers to our members' most frequently asked questions